Information we collect
We may collect identity and contact details, appointment information, relevant clinical records such as audiograms or ear-care assessments, communication preferences and payment information required to provide services.
How we use your information
Information is used to deliver care, manage appointments, communicate reminders and aftercare, maintain financial and clinical records, meet legal duties, improve service quality and—where you have agreed—send relevant updates.
Protecting and retaining data
We apply appropriate organisational and technical safeguards. Records are retained only as long as needed for care, legal, financial and regulatory purposes, including applicable retention periods for financial and patient records.
Sharing information
Data may be shared with trusted service providers when necessary to deliver services, process payments, support IT systems, prevent fraud or comply with legal requirements. We do not sell personal data for marketing.
Your data rights
Depending on the circumstances, you may ask to access, correct or erase personal information, or object to certain processing and marketing. Contact info@hazelwoodhearcare.com to make a request.
Cookies and contact
Cookies may support site functionality and help us understand website use. Questions about privacy can be sent to info@hazelwoodhearcare.com.